Welcome
The following is a message from the creator of You Don't Have to Say No!
Solely marketed to Saturn facilities at this time, You Don't Have To Say No! is truly ground-breaking. Never before has a consultative, non-confrontational approach been combined with a technique that allows for repeated closing attempts (throughout the process) all the while maintaining vital customer comfort. It is unique, in that, it allows numerous counters and closes to be imparted in succession, if necessary, without the guests becoming irritated or uncomfortable. In fact, the design is for the guest to feel as though they are in control when it is actually the consultant. Comfort is high, defenses are dropped, and sales are closed.
What's New!
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You can expect increased Sales and CSI, or your money back!Audio samples from You Don't Have To Say No!
Begin hearing what this revolutionary training program offers!You Don't Have To Say No! is the most essential training Saturn facilities have ever had available to them, quite simply, because it completes the training. Saturn Corp. and Carlson Marketing have done a wonderful job developing a culture and introducing basic sales concepts that fit that culture. But, as mentioned in the introductory CD, methods of responding to concerns and closing the sale just haven't been focused upon. You Don't Have To Say No! provides your facility with the very best of these skills. And, it reinforces the culture.
The Simple Truth
The initial concept of the You Don't Have To Say No! program developed from the simple truth that in a retail environment our customers often ask particular things of us that place us in the uncomfortable position of having to say that certain word, "No." And as we have all experienced, there is no other word that has such a powerful negative effect on all involved. Hearing the word "no" undermines any rapport that has been, or will be, built. It makes the guest uncomfortable, makes them feel rejected, and all-in-all adversely affects their desire to purchase.
